Level 1

4 points

Money not deducted after purchased?!!

I bought a gift pack in the game, I also received the gift pack right after, but my bank account is not deducted and the purchase history is showing as pending and it has been going on for 5 days. It never happened before, I hope you can help me to solve it.

iPhone 13 Pro Max, iOS 16

Posted on Apr 27, 2023 12:01 AM

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467 1

4 replies

Level 9

77,691 points

Apr 27, 2023 12:20 AM in response to Tom1807

Are you using another payment method as well, for example Apple Gift Cards?

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

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Level 1

4 points

Apr 27, 2023 12:32 AM in response to Ingo2711

No, i don’t

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Level 1

4 points

Apr 27, 2023 12:33 AM in response to Ingo2711

I’m using MasterCard, i think😁

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Level 9

77,691 points

Apr 27, 2023 01:32 AM in response to Tom1807

You should contact the official Apple Support about that, only they can look at your personal data.

Use this link as a start:

Contact Subscription and Billing Support Apple

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Money not deducted after purchased?!!

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