Can't update firmware for AirPods Pro 2

Question

Level 1

12 points

Can't update firmware for AirPods Pro 2

I've followed the instructions for updating the firmware on my AirPods Pro 2nd Generation. Nothing seems to work. I don't have the option to turn off case sounds in the settings. The Firmware upgrade is the next step in troubleshooting this issue. I've tried the following steps for both iPhone and iPad. I've rebooted the device. Reset the Airpods. Connected to music for 30 seconds. Connected airpods to power. Closed the case. Waited 30 minutes. Still no updated firmware. Would be really helpful if there was a visual to know if it's updating or not.

AirPods Pro (2nd generation)

Posted on Apr 26, 2023 08:23 AM

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Answer 1

camy_0533

Level 3

579 points

Apr 26, 2023 01:46 PM in response to Uriarte69

Hey Uriarte69,

Are you 100% sure that your AirPods are genuine Apple AirPods Pro? There are a lot of fakes out there that work and look almost the exact same as regular AirPods. I myself have gotten scammed buying 3rd Generation AirPods, and I had the same issue trying to update the firmware until I figured out they were fakes.

You can identify your AirPods here: Identify your AirPods - Apple Support (IE)

You can also check your serial number here (However fake AirPods sometimes copy genuine AirPod serial numbers.): Find the serial number of your AirPods - Apple Support (IE)

I hope this helps! It honestly happens to the best of us man! :(

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Answer 2

May 17, 2023 12:02 PM in response to Uriarte69

How did you find that out? That AirPods show warranty info and the correct serial numbers in the settings.

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Answer 3

Uriarte69 Author

Level 1

12 points

May 17, 2023 01:32 PM in response to davidfromleonardtown

There are some YouTube videos you can check out. Mine showed the serial number was legit too, but showed warranty was expired. If you did like I did and bought them from Facebook Marketplace at a cheap price, you can almost be certain they're knockoffs.

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Answer 4

May 17, 2023 10:15 AM in response to Uriarte69

I've been having the same problem. I've tried all the steps, reset them twice and I'm still stuck on 5B58. They are genuine AirPods Pro 2. Has anyone come up with a solution to this? I don't have an Apple Store/service provider near by or a MacBook to hook them to. Thanks for any help.

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