Problems with Apple mail on MacBook Pro running Ventura 13.3.1 (22E261)

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Problems with Apple mail on MacBook Pro running Ventura 13.3.1 (22E261)

I am using Apple's mail service, Mail Client 16.0 (3731.500.231) on a MacBook Pro: Apple M1 Max, RAM: 64 GB, OS Ventura 13.3.1 (22E261). Software is fully up to date. I have almost daily issues where I start looking at mail, everything is O.K., but then I open a message and the content is blank. When this starts, it happens with every message after that. Leaving the message open to see if it populates later rarely helps, even when open for hours. Internet is AT&T and is blazing fast - the constantly overdeliver from the bandwidth I've subscribe to.

The only solution is to reboot the computer which fixes the issue for hours or the rest of the day. Some days I need to reboot more than once. This happened with the last OS I was on as well, which was Monterrey, where I also had this issue. I waited 3 months to upgrade to Ventura, I usually wait 6 months from release for an OS upgrade to wait for a couple of 'updates' to fix issues.

MacBook Pro 16″, macOS 13.3

Posted on Apr 26, 2023 3:44 AM

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Answer 1

Owl-53

Level 10

100,747 points

Apr 26, 2023 3:54 AM in response to stevecimelli

Does the same issue Occur when you log into the Web Portals of your e-mail account with the Browser of Choice ?

Apple Mail >> Seeing >> Privacy Tab and uncheck any or All from Image below

Any Third Party Security Software installed and used on this computer ?

Any Mail Plugins installed and used on this computer ?

Any VPN connection involved to connect to the Internet ?

EDITED forgot image earlier 😔

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Answer 2

stevecimelli Author

Level 1

9 points

Apr 26, 2023 4:22 AM in response to Owl-53

I've not tried access outside of the mail client. The only way to access Apple Mail that I know of by web is iCloud.

I can try that.

No Mail plugins.

Third party security is Malware Bytes which is up to date on revs.

There're no issues with Mail on my iPhone.

I'm now seeing others have the same issues, even after trying the suggested solutions. Sounds like an OS bug to me.

No VPN use.

Per your privacy suggestion, I checked, the Protect Mail Activity box is not checked but the Hide IP address box is checked. I'll try unchecking, but after using that for a time will check the Protect Mail Activity and hide IP address box to see if that works.

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Answer 3

Owl-53

Level 10

100,747 points

Apr 26, 2023 4:29 AM in response to stevecimelli

Only as a comparison

Use 4 Different Apple Computers and 1 iPhone all connected to iCloud Mail Account

3 of 4 computers with Ventura 13.3.1 and 1 stuck 😔 with High Sierra macOS 10.13.6.

iPhone with iOS 16.4.1

Not having any issues

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Answer 4

stevecimelli Author

Level 1

9 points

Apr 26, 2023 4:39 AM in response to tbirdvet

Thanks to all for the suggestions. I've tried the 'privacy uncheck' and will see what that does. I also use Hide my email with one alias email address. I can delete that to see if that works. Regarding wiping the drive and reinstalling the software, I think I'll wait to schedule along with my next colonoscopy in a few months so it's just a 'one bad day'. I have TM going, but still.....

Who knows, Apple may find a cure.....

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Answer 5

Apr 26, 2023 4:42 AM in response to stevecimelli

I got this problem too. I tried to restart my MacBook, however I can only use the internet for the first 3 minutes in. Then the internet broke “Safari can’t open the page because the sever where this page is located isn’t responding.

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Answer 6

Owl-53

Level 10

100,747 points

Apr 26, 2023 4:45 AM in response to stevecimelli

Depending on the results of Toggling Off the Privacy Setting and Before doing the Wipe and Re-Installation

Log into www.icloud.com >> Mail and Test.

If all is normal re-images loading then, at not $$ cost to user as experiment

Try the Thunderbird Application https://www.thunderbird.net/en-CA/ and Test there

Apple Mail is good as a basic e-mail client but . . . some Others maybe a little better for your needs.

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Answer 7

Owl-53

Level 10

100,747 points

Apr 26, 2023 4:54 AM in response to thitiwatfrombangsue

This may seem related to Mail Application.

But since Safari can not open any Web Site , this is more an Internet Connection issue

Would suggest opening a New Question of your own.

Supply some reliable , accurate, details / context will really help to pinpoint a possible solution.

After all, we do not what to offer that which has already been attempted by the User

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Answer 8

Apr 26, 2023 5:05 AM in response to stevecimelli

I realize this isn't a fix, but might save you from frustration until Apple fixes their Mail app.

Temporarily you could use Thunderbird which is a free mail app and works just fine.

https://www.thunderbird.net/en-US/

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Answer 9

tbirdvet

Level 6

16,795 points

Apr 26, 2023 4:15 AM in response to stevecimelli

Please read through this:

https://discussions.apple.com/thread/254504347

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Answer 10

tbirdvet

Level 6

16,795 points

Apr 26, 2023 4:29 AM in response to stevecimelli

I and others had this issue but intermittently about 10-20% of the time. I fixed my issue by erasing my drive and reinstalling the OS. Read through the above discussion that I referenced for ideas.

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Answer 11

Owl-53

Level 10

100,747 points

Apr 26, 2023 5:09 AM in response to Randall_2023

Seems Thunderbird was already suggested ?

But, either way the OP is covered twice - right !

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Answer 12

tbirdvet

Level 6

16,795 points

Apr 26, 2023 2:47 PM in response to Owl-53

I can confirm that using another mail app will probably fix the issue. I have MS Outlook installed and never had an issue like in mail with "no content" showing.

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Answer 13

stevecimelli Author

Level 1

9 points

Apr 26, 2023 3:42 PM in response to stevecimelli

Some good suggestions, I think we're done with 'Plans B', at least until Apple fixes it 'in the great bye & bye'. Hopefully it won't be as long as the 'delayed send' feature.......

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Problems with Apple mail on MacBook Pro running Ventura 13.3.1 (22E261)

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