Question mark in box in place of pictures on text messages

What is Apple EVER going to do to correct the issue with pictures sent via text message reverting to a question mark in a box? Their responses so far are that the pictures revert to this “after a time”. Well, does “after a time” mean one day? Or, they respond by saying “update your software” — this is just a pat answer that does nothing! Or they might respond by saying to erase your phone/ipad data and start over. Not an appropriate response to many. They need to fix this issue, so annoying!


iPhone 12

Posted on Apr 25, 2023 07:54 AM

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Posted on Apr 25, 2023 09:16 AM

So I guess my confusion is: these are images I sent to others and then when I go back to the text message and picture I sent, to check the image or send it to another person, it has reverted to a question mark. This is not something that was sent to me. And, these are pictures that I have taken, not pictures I received from someone else.

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Apr 25, 2023 09:16 AM in response to Lawrence Finch

So I guess my confusion is: these are images I sent to others and then when I go back to the text message and picture I sent, to check the image or send it to another person, it has reverted to a question mark. This is not something that was sent to me. And, these are pictures that I have taken, not pictures I received from someone else.

Apr 7, 2024 07:42 AM in response to Yoopergirlbest

I’m having the exact same issue. I’ve spent dozens of hours trying to solve this with Apple support… nothing fixes the issue (including a factory reset!). Like you, these are photos I’ve taken & they are stored on my phone. This morning I finally noticed that the photos with question marks occur in texts that I have forwarded from another text.

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Question mark in box in place of pictures on text messages

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