touchscreen doesn't work

I have performed the reset sequence which brings me up to the close switch, but my touch screen does not work. I hold the power button and it resets back to the initial screen and when I "swipe to unlock" the touch screen doesn't work. I did not see a screen that allows me to reset. Keyboard input, nor touch input, are totally unresponsive.


I'm located in a remote part of Costa Rica without a nearby repair station. What can I do to get it to respond?


iPad Pro (6th generation)

Posted on Apr 23, 2023 4:58 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2023 5:35 PM

Try and Force Restart your iPad Pro 6th generation, EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

5 replies
Question marked as Top-ranking reply

Apr 23, 2023 5:35 PM in response to geedc

Try and Force Restart your iPad Pro 6th generation, EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Apr 25, 2023 6:53 AM in response to geedc

geedc wrote:

Your statement got me farther than before. Thank you. Now, I'm at the screen when it is saying plug cable into computer. I'm using a Win10 OS. Should something show up on my computer when I connect the two?


Your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


This support page outlines the method to restore your iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

Apr 24, 2023 9:26 AM in response to geedc

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


When able, you might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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touchscreen doesn't work

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