Old iPhone

The volume on my wife's old iPhone 5s has gone very low.All the volume controls are set high.Sound on all her Apps is fine.

Earlier iPhone models

Posted on Apr 23, 2023 3:18 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Apr 24, 2023 3:06 PM

Hi Applehelpme4542,


It sounds like you're referring to the call volume on the iPhone 5s. If so, test the steps below found in the article here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


"Follow these steps


  1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 

iPhone ring/silent switch2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off."


If the issue continues and you're comfortable doing so, complete the additional steps in the section "If you want to try more steps on your own"


You can also test the issue while the iPhone is connected to EarPods or headphones. However, if the issue remains after completing the steps in the article shared, reach out to Apple directly to further assist.


Get Support


Best.

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Question marked as ⚠️ Top-ranking reply

Apr 24, 2023 3:06 PM in response to Applehelpme4542

Hi Applehelpme4542,


It sounds like you're referring to the call volume on the iPhone 5s. If so, test the steps below found in the article here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


"Follow these steps


  1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 

iPhone ring/silent switch2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off."


If the issue continues and you're comfortable doing so, complete the additional steps in the section "If you want to try more steps on your own"


You can also test the issue while the iPhone is connected to EarPods or headphones. However, if the issue remains after completing the steps in the article shared, reach out to Apple directly to further assist.


Get Support


Best.

Reply

Apr 25, 2023 1:18 AM in response to Applehelpme4542

Hi Less,

Thanks for your reply.The problem is with the incoming call volume and not,I think, the iPhone as all other aspects of sound on the device are fine.So under strict advice from the missus,the phone is now in a cupboard with the rest of its ancient comrades and I have supplied a new iPhone

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Old iPhone

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