Reducing noise for person on other end of the call for Airpod Pro 2nd gen

Hi I had this same problem for years there was a simple fix for me.

-When on a call slide down the from the top right of your screen.

-Select mic mode

-Select Voice Isolation

That should fix the background noise. if not I would suggest going to your nearest Apple Store or apple authorized technician.

GOOD LUCK!

Hi R_Estrada,

For help with checking additional settings you can see if the option for Conversation Boost is on. The steps below found in the article here can help you check. Customize Transparency mode for AirPods Pro (all generations)

"Use conversation boost

When your AirPods Pro are connected to an iPhone, iPad, or iPod touch, you can use conversation boost to focus on the person talking in front of you. This makes it easier to hear in a face-to-face conversation.

1. Wear your AirPods, and make sure they’re connected to your device.
2. On your iPhone, iPad, or iPod touch, go to Settings  > Accessibility > Audio/Visual > Headphone Accommodations, and make sure Headphone Accommodations is turned on.
3. Tap Transparency Mode, turn on Custom Transparency Mode, then turn on Conversation Boost."

However the settings for the AirPods are based on the amount of noise you wish to hear. You can view additional details here: AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode

If you'd like you can leave feedback for Apple directly on their website here: Feedback - AirPods - Apple

You may also find helpful information for others with the same question on a previous post here: AirPods Pro picking up background noise o… - Apple Community

Cheers.

Setting is called (Conservation Awareness)

settings

AirPods Pro

Conservation Awareness (turn off)

just doing Apples job for them as a user

[Edited by Moderator]

I have iPhone 15 pro and 2 sets of AirPods (air pod pro and last ear edition) they both use to block all external sound including bouncing a basketball. Now neither pair block any externals sounds for person on other end of calls. This has to be a software glitch. I’ve tried updating firmware, cleaning etc. the product just doesn’t work now

This is the wrong answer and I'm annoyed as I keep seeing these answers marked as such. I've seen it so many times in other contexts that I am convinced this is a way of cheating some quote. I made a copy of this and will be submitting feedback.

This answer is about Face-to-Face. The person is talking about phone calls with another person as the person on the other end of the phone call hears everything the user is doing magnified. A problem I have as well.

I completely agree and when I went to Apple Support via chat it's like they didn't have analytical thinking skills because they gave me the same wrong answer. I'm asking about the other person hearing me and my background noise and so I asked if the noise cancellation/transparent/adaptive hearing affects the microphone thus affecting how the person hears me. I had to explain it several times in several ways.

Apple wizards couldn’t do my job, they just edit lol

Hi! Having the same problem. Has there been any satisfactory solution?

Exactly what MarsMSJ says. I have the same problem. It is so annoying I have returned my AirPods Pro 2nd gen.

Hey try my fix I just posted it might work for you.

Hey I think I found a solution I just posted it. Hope it helps you like it helped me.

Does this only work on FaceTime calls or on regular phone calls, too?

It works for all calls with or without AirPods. Did it work for you on a FaceTime call?