Hi
Suddenly, I cannot receive or send emails from my iCloud email address.
The error message shown is
<****@icloud.com>: host mx01.mail.icloud.com[17.57.156.30] said: 554 5.7.1
[CS01] Message rejected due to local policy. Please visit
Postmaster information for iCloud Mail - Apple Support (in reply to end of DATA command)
Can someone please help?
Thanks, J
[Email Edited by Moderator]
iPhone 11 Pro, iOS 16
Hi JLP56Maur,
The following steps address what you're describing specifically, and should provide a solution:
Things to check first
1. Check the system status of iCloud Mail.
2. Check that you turned on iCloud Mail:
* On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online.
* On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on.
5. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud.
6. Make sure that you're using the latest version of software on your device.
You can find these steps along with other information that may be helpful, here: If iCloud Mail isn't working - Apple Support
If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.
We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.
Restart your iPhone - Apple Support
Update your iPhone or iPad - Apple Support
If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support
Cheers!
Hi JLP56Maur,
The following steps address what you're describing specifically, and should provide a solution:
Things to check first
1. Check the system status of iCloud Mail.
2. Check that you turned on iCloud Mail:
* On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online.
* On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on.
5. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud.
6. Make sure that you're using the latest version of software on your device.
You can find these steps along with other information that may be helpful, here: If iCloud Mail isn't working - Apple Support
If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.
We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.
Restart your iPhone - Apple Support
Update your iPhone or iPad - Apple Support
If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support
Cheers!
Thanks for the advice. I’m pleased to say that the problem
has been resolved.
iCloud Mail is not working
