Mail app suddenly stopped deleting emails from the server

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Level 1

6 points

Mail app suddenly stopped deleting emails from the server

Hello,

I have had my gmail set on my iPhone the same way for years--no changes have been made. The deleted mail has always been set up to be deleted on the server. This setting remains unchanged. However, a week or so ago, my emails simply stopped being deleted from the server. So, if I delete unwanted emails in my iPhone mail app they get deleted on my phone, but then when I open my email on my computer, those emails are still in my Inbox. This is incredibly frustrating as this just happened without me changing anything.

Posted on Apr 17, 2023 9:28 AM

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Answer 1

1ssmith

Community Specialist

Apr 19, 2023 11:33 AM in response to ElenaMcD

Hey ElenaMcD,

We are happy to suggest some steps that could help with the syncing issue you're experiencing between your computer and iPhone.

You mentioned that the mail isn't deleting from the server. Have you confirmed this on the web version of Gmail? This information is important in determining next steps.

Let's also check some settings on your iPhone. Go to Settings > Mail > Accounts. Tap the Gmail account with the issue. Tap the account again, then Advanced. Here you will see section "Mailbox Behaviors". Tap Deleted Mailbox and make sure Trash is selected on the server.

Let us know! Take care.

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