Logitech combo touch doesn't work on my iPad Air 5th Gen

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Logitech combo touch doesn't work on my iPad Air 5th Gen

After updating my iPad Air (5th) to iOS 16.4, my Logitech Combo Touch keyboard and trackpad stopped working. Doesn’t light up, so no power. I updated the Logitech Controller app, cleaned the Smart Connector contacts, rebooted the iPad, same result.

I reached out to Logitech and followed their troubleshooting steps. Same result.

It’s pretty clear what’s responsible. It’s either the iPad or the iOS, but I’m guessing it’s no coincidence that the iOS update preceded this.

Anyone else having this issue?

[Re-Titled by Moderator]

iPad Air (5th generation)

Posted on Apr 16, 2023 9:47 PM

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Answer 1

queeb

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8 points

Jul 3, 2023 4:36 PM in response to apple_mac_user_01

Have the same issue, exactly...the combotouch isn't even showing on the device manager...it has simply ceased to exist in this dimension...wtf?

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Answer 2

bobhog Author

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10 points

Apr 28, 2023 10:53 PM in response to Axel Foley

I don’t have another iPad to connect it to. I don’t have a spare Logitech Combo Touch lying around, probably why I’m bringing this up.

After iOS 16, it stopped working. The Logitech app won’t load. I did what anyone else would do. I reached out to Logitech first. They are apparently fielding thousands of these complaints. That doesn’t seem like a coincidence.

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Answer 3

Jun 7, 2023 1:03 AM in response to bobhog

Exactly the same has happened to me too. Worse, the update to iOS 16.4.1 happened overnight so I woke up to a dead keyboard with no idea what happened. Went through all the steps above. Soft resets. Power down and restarts. No joy.

Is there any way to revert to iOS 16.1.4?

Is there any way of knowing if Apple is aware?

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Answer 4

Axel Foley

Level 10

150,930 points

Apr 29, 2023 12:27 AM in response to bobhog

If there are thousands of those complaints then it is probably not a coincidence. What is Logitech saying about this? I ask, because, the Logitech Combo Touch is their product.

Axel F.

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Answer 5

Liamgj

Level 1

8 points

Apr 21, 2024 10:14 PM in response to bobhog

The same thing happened to me my keyboard

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Answer 6

Axel Foley

Level 10

150,930 points

Apr 16, 2023 11:37 PM in response to bobhog

I recommend that you connect your Logitech Combo Touch Keyboard to another qualified iPad and see whether it works OR if possible, connect your iPad to another Logitech Combo Touch Keyboard. That is probably the best way to determine which device is at fault. You did the troubleshooting recommended by Logitech, however, that did not work so it can be viewed as the Keyboard failing in this example.

Axel F.

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Answer 7

TSP23

Level 1

8 points

Apr 20, 2023 10:33 AM in response to Axel Foley

I do not have access to either. Given that it happened right after the update I am going with the update.

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Answer 8

Jun 7, 2023 1:08 AM in response to Traffic747

iOS 16.1.4 do not exist. iOS 16.1.2 is succeeded by iOS 16.2.

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Logitech combo touch doesn't work on my iPad Air 5th Gen

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