When I try to open Safari, a window open, but never loads, then it appears to crash and window suddenly disappears. I have updated operating system and cleared cache. What can I do to fix this without losing the windows I have open and/or saved?

When I try to open Safari on my iPhone 13 Max, a window opens, but never loads, then it appears to crash and window suddenly disappears. I have updated operating system and cleared cache. What can I do to fix this without losing the windows I have open and/or saved?

Posted on Apr 12, 2023 05:34 PM

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3 replies

Apr 13, 2023 06:17 AM in response to Satcheluk

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images/pictures speak louder than words. 


Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as IP address, Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


May 4, 2023 07:10 AM in response to Satcheluk

As much as I wanted to keep all my tabs, and go manually close the ones I no longer needed, I was tired of Safari not working. So, alas, as recommended (after trying all other suggestions), I selected "Clear History and Website Data" and said "yes" to closing all tabs. Safari immediately started working again. Sad I had to lose so much searching...


Other options I tried was restarting phone, using data instead of wifi to load, and clearing website data without clearing history or closing tabs (under settings>safari>advanced). None of these worked for me.

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When I try to open Safari, a window open, but never loads, then it appears to crash and window suddenly disappears. I have updated operating system and cleared cache. What can I do to fix this without losing the windows I have open and/or saved?

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