IPhone unavailable

I understand the cause of this situation, so my question is why the countdown stopped after 59 minutes when 4 hours has passed since I turned on the device.

iPhone 13 Pro

Posted on Apr 12, 2023 4:58 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Apr 12, 2023 5:01 PM

No one in this user-to-user forum can answer a question that begins with “why”. If it doesn’t let you enter a passcode you will have to restore your phone.


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

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Question marked as ⚠️ Top-ranking reply

Apr 12, 2023 5:01 PM in response to nutrinancy

No one in this user-to-user forum can answer a question that begins with “why”. If it doesn’t let you enter a passcode you will have to restore your phone.


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

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Apr 12, 2023 5:18 PM in response to Lawrence Finch

The phone was plugged into a USB outlet on a cruise ship I Jaoan. It was in airplane mode and not connected to wifi. We traveled by bus to the Tokyo airport and when I took the phone out, the unavailable message was there with the try again in 8 hours. Perhaps someone tried to use the phone-- the cabin attendant? Anyway, I am still traveling and cannot use the phone. I was hoping to resolve the problem today.

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IPhone unavailable

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