Hello! I purchased an apple pencil along with an ipad air 5th gen using a student promo that apple had. I took great care of the apple pencil, but one day it suddenly stopped working, and i have no idea why. It would appear as « connected » but i cannot use it at all. I asked my friend, who gave it a look and told me that i should replace it. It has been less than a year since my purchase, can i get a replacement for free?
Apple Pencil (2nd generation)
You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Apple Pencil. Here you will be able to explore your available options.
Genius Bar Reservation and Apple Support Options - Apple
When visiting the Genius Bar, ensure that you have your purchase documentation and associated invoice with you - as these will be required to conform any warranty entitlement.
Otherwise, you might seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
Only if it's covered under the warranty.
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apple pencil replacement
