I can't get my beats flex to pair with my phone

Hi adienst,

The article Set up and use your Beats Flex earphones after service covers the pairing process:

"Learn how to pair your earphones with your device.

Pair with iPhone, iPad, or iPod touch

1. Make sure that you turned on Bluetooth on your iPhone, iPad, or iPod touch.
2. Hold your earphones next to your unlocked iOS device.
3. Press and hold the power button on your earphones. When the indicator light flashes, your earphones are discoverable.
4. Follow the instructions that appear on your iOS device.

If you can't connect to your device, learn what to do.

Pair with a Mac, an Android device, or another device

1. Make sure that you turned on Bluetooth on your Mac, Android device, or other device.
2. Hold your earphones next to your unlocked device.
3. Press and hold the power button on your earphones. When the indicator light flashes, your earphones are discoverable.
4. Open the Bluetooth menu on your Mac, Android device, or other device. For example, on your Mac, choose Apple () menu > System Preferences, then click Bluetooth.
5. In the list of discovered Bluetooth devices, tap or click your earphones."

If those don't help, visit If you can't connect to your wireless Beats product for troubleshooting steps that may help.

Regards.