Email - some messages not downloading content

Some emails not downloading content - I get regular emails from some companies, contents from a message might download today but not tomorrow, so no consistency. However, the messages are showing okay on my iPhone, just not on the Mac. Can't work out why this is happening, and how to fix it. Thankyou.em

MacBook Pro 13″, macOS 13.0

Posted on Apr 11, 2023 06:35 PM

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1 reply

Apr 13, 2023 03:40 PM in response to lynnefromcasuarina

Hey there lynnefromcasuarina,


As you've already made sure the same mail shows as expected on your iPhone, let's take a closer look at your Mac. We'd like to learn more about what's happening, along with ruling out some possible causes:


  1. When did this start on your Mac?
  2. You mentioned this only sometimes occurs, and when it does, it's with random mail. We wanted to ask if you noticed this same behavior from all mail accounts set up in Mail on your Mac, or do you only have one mail account set up within Mail?
  3. Sometimes unexpected behavior can be resolved with a restart. Check out the section ‘Restart your Mac' here: Shut down or restart your Mac
  4. We see you have macOS 13.0 installed, but the latest version is macOS 13.3.1. You can verify this by clicking on the Apple logo at the top left corner of the screen, then on ‘About This Mac’. In case you needed it, this link shows how to first back up, then Update macOS on Mac.


Cheers!

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Email - some messages not downloading content

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