Messenger photos
Recently I’m unable to open jpeg files sent in Messenger! Just getting this and unable to download at all.
iPhone XR
User profile for user:
bruno75
User level:
Community Specialist
Hey there kortfromsalisbury,
You mentioned this occurs in Messenger, but is this the built-in Messages app on your iPhone, or are you referring to Facebook Messenger? If this is only occurring in the Facebook Messenger app, we recommend following the steps here that address issues with third-party apps not behaving as expected: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open Please keep in mind that one of the last steps in the link would be to contact the app developer for further help.
If you're referring to the built-in Messages app, we want to help by learning more about the issue, along with ruling out some possible causes:
- When did this start?
- Does this occur with every photo you receive from every contact, or is it only occurring with photos received from one specific contact?
- Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
- Since you have a compatible iPhone model, the latest version is iOS 16.4.1. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
Cheers!