I buyed a new iPhone 14 pro max from the Apple Store brand new and when I unboxed it the screen was cracked so does it goes on the warranty or is it apple fault

Question

I buyed a new iPhone 14 pro max from the Apple Store brand new and when I unboxed it the screen was cracked so does it goes on the warranty or is it apple fault

Do apple give me a new phone or do they fix it

iPhone 14 Pro Max

Posted on Apr 6, 2023 09:19 AM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2025

Level 10

429,720 points

Apr 6, 2023 09:24 AM in response to DennisDanailovGunhildrud

Please contact the Apple Store for assistance.

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Answer 2

Apr 6, 2023 09:40 AM in response to SravanKrA

but is it most likely that they will give me a free replacement phone or fix the phone with no fee because the screen may be damaged while being transported

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Answer 3

edclange

Level 5

4,800 points

Apr 6, 2023 10:54 AM in response to DennisDanailovGunhildrud

Nobody here can answer that.

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I buyed a new iPhone 14 pro max from the Apple Store brand new and when I unboxed it the screen was cracked so does it goes on the warranty or is it apple fault

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