Connectivity on FaceTime

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Connectivity on FaceTime

I’m having difficulty with my connection to my son on FaceTime… it’s says it’s connected but only get a window with a giant E on it .. ( his name is Eric)… don’t know wat exactly I did but cannot get the FaceTime video to connect

iPhone 13, iOS 16

Posted on Apr 6, 2023 7:58 AM

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Answer 1

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SravanKrA

Community+ 2025

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Apr 6, 2023 8:20 AM in response to Bigben8733

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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