My husband just finished 2 years AppleCare+ on his iPhone 12, and just renewed it monthly. It is not clear if a hardware fail such as if a camera broke is covered under “other damage” or does he have to pretend he dropped it? It says accidental damage and tech support. We are in UK.
Thank you.
iPhone 12
This is the legal document by Apple valid in UK:--> Legal - AppleCare+ - Apple
For any further doubts, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service or, as already suggested, visit an Apple Store or AASP.
Thanks and regards
Giulio
This is the legal document by Apple valid in UK:--> Legal - AppleCare+ - Apple
For any further doubts, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service or, as already suggested, visit an Apple Store or AASP.
Thanks and regards
Giulio
I would make an appointment (*) and have that device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Excuse my humour, he would never do that, It is working fine, no problems currently and he has paid for first month of additional AppleCare+ (PLUS)
We were just wondering if non-accidental hardware fail (ie hardware warranty with an excess) is covered under the plan but you prompted me to look at the small print online.
It looks like accidents and the Battery below 80% is covered but it is not a “warranty extension” for faulty parts. I may persuade him to cancel!
He should not pretend to have done anything. Explain the issue as it happened exactly to the Genius at an Apple Store and they will tell you your options. Don't lie. Tell the truth.
If the camera is broken, then it's broken and would likely be considered other damage. If the cause of the breakage is not a drop, and is internal then it may be covered and no fee would need to be paid.
If it was caused by some accident, drop or other external force, then it would fall under the other damage category.
Hi, that document you sent me explains the situation. It looks like during Applecare+ the insurer AIG covers accidental damage, Apple inc covers battery and material defects. Hence the confusion.
I also just got off a call to an Apple Support lady in Massachusetts who said it’s an end-to-end no worry cover!
Thanks for sharing, Shirley.
As you might know, you're not addressing Apple here. This is a user to user tech support forum and we, just users like you, are not aware of all AppleCare+ quibbles (that's why I preferred suggesting you to contact Apple directly).
Giulio
I’ll phone them, thanks
My pleasure
So I understand, and it’s really heartening to know there are people willing to volunteer their time to help us. Thank you again!
It's me who wants to thank you, on behalf of the entire Apple Support Community.
AppleCare hardware cover
