the previous owner has removed apple id after selling to me, but when paired, is still shows that its registered to their account. How can i fully remove their id to enter mine now?

the previous owner has removed apple id after selling to me, but when i have hard reset and paired, is still shows that it's registered to their account. How can i fully remove their id to enter mine now?

AirPods (3rd generation)

Posted on Apr 3, 2023 12:28 PM

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Question marked as Top-ranking reply

Posted on Apr 3, 2023 12:37 PM

You need to contact the previous owner again.


The previous owner had doe this -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

 

Looks like the previous owner forget to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support




1 reply
Question marked as Top-ranking reply

Apr 3, 2023 12:37 PM in response to devibz

You need to contact the previous owner again.


The previous owner had doe this -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

 

Looks like the previous owner forget to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support




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the previous owner has removed apple id after selling to me, but when paired, is still shows that its registered to their account. How can i fully remove their id to enter mine now?

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