Voicemail shows hourglass and won’t work on iPhone XR

stephendbrooke wrote:

Voicemail shows hourglass symbol and ok button when attempting to access voicemail from the Apple Phone app on iPhone XR with iOS 16.4. Voicemail was working a few months ago when I had it setup as my phone. Now it’s my son’s phone setup with a new talk and text plan and voicemail access no longer works but it’s now on a newer version of iOS so a couple variables are at play.

During support call with my phone Carrier we discovered this could be an Apple software issue because the voicemail access works on my iPhone 14 with the SIM card from the iPhone XR, however when I do the opposite and put the SIM from my iPhone 14 into the iPhone XR my voicemail didn’t work either. So it appears to be a problem with the software/hardware on the iPhone XR.

No not an Apple or software issue, voicemail is a phone carrier feature, only they can fix it.