You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mominbd_01 Author

Level 1

5 points

TrueDepth camra or Face ID not working

TrueDepth camera is delate

that means Face ID is not working.

but front & back camera is working properly

please tell what can I do

thank you

iPhone X, iOS 16

Posted on Apr 1, 2023 7:02 PM

Top-ranking reply

MrHoffman

Community+ 2024

Level 10

126,223 points

Posted on Apr 1, 2023 7:06 PM

Face ID includes a depth scanner as part of its hardware; more than a working camera is required.

Learn More will provide some troubleshooting suggestions to try (see below), and if those suggestions do not work, then the iPhone is headed for continued operations without access to Face ID, or a repair, or iPhone replacement.

What to try next: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If that troubleshooting sequence fails, follow the link in the article for service, and discuss this with Apple Support.

View in context

TrueDepth camra or Face ID not working

Similar questions