App store doesn’t work

I wrote a whole lot and lost it, so I’ll keep it simple. I had downloaded an app Mcaffey Security because of the free trial they were promoting. The app is pretty useless, not detailed enough, and other problems, but I could go on. I cancelled the trial and removed the app. Well less than a week later I was charged for a WHOLE YEAR of their worthless service. I don’t want one day of it and I would never purchase a year of it. After failing to contact them, I was forced to go to the bank and stop payment on it. Now I have another problem. Every time I try to go to app store or update and app, i get “your account has been disabled in the app store and on itunes”. I can’t even update my banking software. I don’t want the Mcaffey crap at all. What gives?

iPhone XS Max, iOS 16

Posted on Apr 1, 2023 1:25 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2023 1:27 PM

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


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Question marked as Top-ranking reply

Apr 1, 2023 1:27 PM in response to Zapatos

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


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App store doesn’t work

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