You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
This afternoon my touch screen went from working to no response. I have tried forced on and off several times. Volume up, volume down and hold lock button but still no touch response. iPhone 13 fully up to date and in perfect condition apart from this issue now. iPhone 13
iOS 16.3.1
Purchaed October 2021
iPhone 13
Thanks done that, have booked in with Apple for Monday. Looks like faulty hardware without any damage, shame as will probably have to pay. Will update next week.
Anyone know if this is a common issue with iPhone 13?
So took it to an Apple Authorised store in Oxford UK. They wanted £300 to replace the screen.
Decided I would rather send to Apple direct as they charge £285 I think. Had another text chat with Apple support and they arranged collection and repair. Phone back today with new screen and no charge as covered under Consumer Rights Law in the UK as phone only 18 months old. New screen has a 90 days warranty. So thanks Apple this time.
Good luck!
Touch Screen not responding
