My SIM card randomly stopped working
my e-SIM card stopped working and I do not know what I need to do to get it back
iPhone XR, iOS 14
Question marked as
User profile for user:
green500
User level:
Community Specialist
Hello Webertwin1,
Welcome to Apple Support Communities.
We understand that your SIM is not working as expected. We are happy to help.
Many times restarting your device can resolve many concerns. Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, 13, or later
- Press and hold either volume button and the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
These steps may help. Please try the steps here: If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support
"If you get an alert that says Invalid SIM or No SIM Card installed, follow these steps.
- Make sure that you have an active plan with your wireless carrier.
- Restart your iPhone or iPad.
- Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.
- Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.
- Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.
If you still see an alert about your SIM card, contact Apple support."
Let us know if you have further questions.
Take care.