Message that internet not connected

Hi Steinway88,

Thank you for participating in the Apple Support Communities. We understand you're having some trouble with the stability of your internet connection. This article has some relevant steps that may help even though the issue is slightly different: If your iPhone or iPad won't connect to a Wi-Fi network.

"1. Make sure that your router is on and that you're within range

If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.

2. Make sure that Wi-Fi is on and that you can see your network

Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.

If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.

3. If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.

Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.

4. Check for issues with your Wi-Fi network

If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.

 5. Check your cables and connections

If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.

6. Restart

Restart your iOS or iPadOS device.

Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.

After you restart each device, see if you fixed the issue.

7. Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Get more help

• If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
• Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.
• Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer."

Also, if you have a VPN installed, try removing it and its profile to see if the issue persists. Here's how: How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch.

We hope this helps.

Take care.

Hey Steinway88,

Thanks for trying all the recommended steps! Do you see the network error message when you try to launch a specific app? If yes, we suggest that you check for any updates that might be available with the app and even try deleting and reinstalling the app. Follow the steps from the articles below:

• How to manually update apps on your Apple device
• Delete apps on your iPhone, iPad, and iPod touch

If it happens with multiple apps, we recommend that you reach out to Apple Support team next for further assistance: Contact Apple for support and service

Cheers!

Hi Steinway88,

If the behaviors you're experiencing are occurring only on a single network connection, completing all of the steps in the reply from Jeff_W would be advised including contacting your ISP and modem/router manufacturer. There may be firmware updates or setting configuration only they can advise on how to modify to help in alignment with Recommended settings for Wi-Fi routers and access points.

If you experience this across multiple network connections and those steps didn't help, working with Apple Support to troubleshoot your device further would be necessary.

Regards.