iTunes crashes when opening iPhone page

Question

iTunes crashes when opening iPhone page

I am trying to reinstall iTunes on a new computer running Windows 10 22H2, and sync my iPhone XS with it.

The installation looks fine until I open the iPhone page within iTunes. Then, it either crashes after a few seconds, or if it doesn't, it crashes if I select "backup" on this computer.

I have tried the following:

-Install iTunes from the Microsoft Store

-Install iTunes from the Apple download website

-Uninstall everything between every install: Bonjour, Apple services, iTunes + remaining folders (Music/iTunes, all the Apple-related Program Files, all the Apple-related App Data files)

-Use different USB cables

-Disconnect internet connection during backup

-Updated my iPhone XS to latest iOS version 16.3.1

-Restart the computer

So far, none of these worked.

What else could I try? iTunes is the only application with which I have any trouble reinstalling as part of this new Windows install. Not being able to back up my phone or sync my photos is a huge issue, and this instability in the iTunes client is so frustrating it makes me consider switching to an Android phone.

Windows, Windows 10

Posted on Mar 26, 2023 12:05 PM

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Answer 1

Rob_H1

Community Specialist

Mar 27, 2023 05:09 PM in response to Magikall Mysterry Toorh

Hey there Magikall Mysterry Toorh,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

Sounds like you have taken some excellent steps so far. Based on the actions you have already taken, please contact Apple directly to investigate:

Get Support

Have a great day!

Reply

Answer 2

Apr 3, 2023 11:57 AM in response to Rob_H1

Posting here the solution:

-I had to remove the 'iPod Photo Cache' folder that was automatically added in my Pictures folder by iTunes.

I don't know, it got stale or something, and that was what made iTunes crash each time it tried to sync, or even each time I opened the iPhone page and was setting the photo folders to sync.

Apple phone support was really helpful! They dedicated a lot of time to me and helped figure out that the root cause was a sub-folder in the Pictures folder. I then investigated alone to find it was the iPod Photo Cache that was the problem.

Reply

Answer 3

SnickZ.

Community Specialist

Apr 3, 2023 12:05 PM in response to Magikall Mysterry Toorh

Hey Magikall Mysterry Toorh,

We’re glad the issue’s resolved! Feel free to reach back out if you have any further questions or issues with an Apple device or service.

Have an excellent day!

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iTunes crashes when opening iPhone page

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