It is very special case for my Touch ID keyboard with my M2 Mac mini, after reboot the Touch ID is working, but after one hour the Touch ID is not scan, I try to use this keyboard to add new fingerprint but it seem not scan any thing, of cause I try all the way in If Touch ID isn't working on your Mac topic.
Mac mini, macOS 13.2
Greetings Vicnent Kwok,
When this occurs, is Touch ID dimmed in System Preferences?
There are a couple steps we’d like to have you try.
• When the issue occurs, turn off the keyboard off and on again, instead of your Mac. Note if there is any change.
• Connect the keyboard with the USB-C cable and see if that prevents the issue from occurring.
Thanks.
Dear Annie
Thanks for your reply first.
1: When this occurs the Touch ID still on.
2: This is one of the way to reactive the Touch ID to work, other way is restart the mini.
3: It work normal if I contact it by USB-C.
At yesterday I try to call the CS and she teach me to remove all finger and add again under the USB-C, it work over night, but this morning the screen is lock and I can't unlock by Touch ID.
I will try to keep looking what will happen and post here.
Hi Vicnent Kwok,
That sounds like a good plan and should get you closer to getting this taken care of. If you run into any other issues, reach out to Apple Support directly. They will investigation this further.
Take care.
After reboot the keyboard every thing work fine, but after the mini sleep the Touch ID is not work again.
Hi Vicnent Kwok,
Since the issues continue, please reach out to Apple Support for further guidance.
Have a nice day.
touch id
