Just received AirPods 2nd Gen. When connection with my iPhone, iMac or MacBook Pro music stars to play immediately which I can't stop. How can I stop this?

Just received 2nd Gen AirPods Pro. When turning them on with me iPhone, iMac or MacBook Pro music begins to play immediately. I don't want the music and can't turn it off. Is there a setting for this. Note, I mainly want the AirPods for phone calls and Zoom meetings.

Posted on Mar 24, 2023 11:08 AM

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4 replies

Mar 25, 2023 03:51 PM in response to figyate

Hello figyate,


It seems like you want to turn off the Automatic Ear Detection feature with your AirPods, is that correct?


If so, please check out the information outlined in the following link, which explains how to manage that setting and may help: Change the settings of your AirPods and AirPods Pro


Turn Automatic Ear Detection on or off

By default, AirPods sense when they're in your ear and receive the audio from your device. AirPods also pause and resume playback when you remove one of your AirPods, or stop playback—and won't resume—when you remove both. When you have Automatic Ear Detection on and you're not wearing your AirPods, audio plays through your device's speakers.

When you turn off Automatic Ear Detection, these features are off and all audio plays to your AirPods whether or not you're wearing them.


Thank you!

Mar 27, 2023 07:49 AM in response to figyate


Hello figyate,


Please force quit all the music apps on all your devices.


How to force an app to quit on your Mac


Quit and reopen an app on iPhone


With the Automatic Ear Detection now off, they should not re-open the music apps.


If it's still re-opening music apps and playing music just when connected, please contact Apple Support and explain the steps you are doing, and what exactly is occurring and with what app or apps.


Contact Apple Support.


Thanks.


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Just received AirPods 2nd Gen. When connection with my iPhone, iMac or MacBook Pro music stars to play immediately which I can't stop. How can I stop this?

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