Health App Not Receiving Invite

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Level 1

4 points

Health App Not Receiving Invite

Hi All,

i am able to share my health data to my mom but when she tries to send the invite to me, my health app continues to say “no one is sharing with you”. My contact includes my iCloud email so i don’t think that’s the problem. I’ve deleted and re-added my contact. Nothing seems to work and it is very important that I can see her health status. Please let me know if you have any solutions. I’ve gone to ATT and Best Buy’s Geek Squad and nobody has been able to figure it out. Next step will be the Apple Store, but if someone has a solution that would be wonderful. Thanks in advance.

iPhone 14 Pro

Posted on Mar 23, 2023 09:08 PM

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Answer 1

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Maxjojo123 Author

Level 1

4 points

Mar 25, 2023 12:03 PM in response to chuckbl

Thank you very much. After a couple of hours at the Apple Store we found that it was not working because under the cellular settings, she only had her phone number checked and not her icloud address as well. Once we added it, it magically worked! Hope this helps someone else out there. Thanks again!

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Answer 2

chuckbl

Community Specialist

Mar 25, 2023 11:50 AM in response to Maxjojo123

Hello Maxjojo123,

Let's use the steps below to make sure that both devices are all up to date:

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

You can also find those steps in this resource: Update your iPhone or iPad - Apple Support Updating should help to further isolate a potential software conflict.

Should that still persist, you'll want to reach out to Apple Support: Contact - Official Apple Support They'll be in the best position to look into this further.

Take care.

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Health App Not Receiving Invite

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