Stuck re-linking apple music to Alexa

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Level 1

4 points

Stuck re-linking apple music to Alexa

I have an Apple Music subscription and I've been playing Apple Music on my Alexa for over a year. Today, I need to refresh that link. (I have updated my Alexa app and I have the most updated version of iOS.) I completely understand the steps to link (please don't send me the steps on how to link these). When I get to the "Access Request" page, and I click "Allow", the next page is blank with the url: buy.itunes.apple.com at the top. Nothing else happens. When I go back to Alexa home page, I find I was unsuccessful at linking.

Please advise.

iPhone 11

Posted on Mar 23, 2023 05:54 PM

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Answer 1

Mar 25, 2023 10:16 AM in response to ael222

Hello ael222,

We understand you are trying to play your Apple Music subscription with Alexa. You mentioned already walking through some steps a few times, but getting an error message. We want to make sure you've walked through the following linked steps: Play Apple Music with Alexa

If those are the steps you've walked through, and still aren't able to get your Apple Music setup (again) with Alexa, our next recommendation is to reach out to our support teams directly. They can walk through additional steps with you to get this working. You can reach them here: Get Support - Apple

You can also find our phone number for your region at this link: Contact Apple for support and service

All the best.

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Answer 2

ael222 Author

Level 1

4 points

Mar 25, 2023 01:58 PM in response to Soosie_J215

Thank you! I went through the steps - exactly the way I had 12 times yesterday - but today it worked. Maybe you were a good luck charm. More likely, I just needed to wait a day for something to align on my phone. Either way, it worked today.

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Answer 3

1ssmith

Community Specialist

Mar 25, 2023 04:39 PM in response to ael222

Hi ael222,

That's good news. If you run into any other issues, you're invited to create a new thread so the community can assist once again.

Take care.

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Stuck re-linking apple music to Alexa

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