My Safari Tab Groups aren't syncing between iPhone and Mac

Question

My Safari Tab Groups aren't syncing between iPhone and Mac

As above, my Tab Groups were previously in sync with an older iPhone, but when I upgraded to a new iPhone 14, the Tab Groups no longer work. They have effectively disappeared from my new iPhone, although I have one Tab Group that is common to both that I created after the phone upgrade. All the others that appear on my Mac are not appearing on my iPhone.

I have followed all the official advice so far in terms of checking the latest OS versions, being on 2-step verification, etc.

Help

Posted on Mar 22, 2023 1:26 AM

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Answer 1

Mar 24, 2023 1:42 PM in response to ryane77

Hi. It's the same AppleID on both Mac and iPhone. I've restarted both devices multiple times, while disabling and re-enabling the Safari settings in iCloud as per the advice. Still the Tab Groups don't appear on the iPhone.

Other iCloud content does sync OK, including bookmarks, which I change on one device, and then the other devices has it in Safari immediately.

Thanks for your help so far. Anything else I should be looking at?

Thanks

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Answer 2

ryane77

Community Specialist

Mar 23, 2023 7:53 AM in response to Neil Willmott

Hello Neil Willmott,

As we understand it, you're having some issues syncing Tab Groups. It sounds like you see a newly-created Tab Group that seems to be syncing as expected, but the other older content from your Mac doesn't show on the iPhone. Is that right?

It sounds like you've done some good troubleshooting already. To double-check one point, are you using the same Apple ID on both devices? It sounds likely that you are, but we want to confirm that to start.

Also, have you tried a restart of both devices? If not, that could help as a general troubleshooting step:

Restart your iPhone

Shut down or restart your Mac

If that doesn't help, let us know if this is happening with any other content related to iCloud and Safari. For example, are your bookmarks syncing between the Mac and iPhone? Knowing that will help narrow this down.

Cheers.

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Answer 3

bailier

Community Specialist

Mar 25, 2023 7:26 AM in response to Neil Willmott

Hi Neil Willmott,

If you haven't already, we suggest making sure all of your settings look correct on both devices per this article: Set up and use iCloud Tabs - Apple Support

If they're correct, we suggest you contact Apple Support. They'll have additional resources and tools available to look into this with you further.

Take care.

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My Safari Tab Groups aren't syncing between iPhone and Mac

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