Level 1

4 points

On a Call and phone randomly mutes myself and the caller

When I'm on the phone - since 2 updates ago - today is 3.21.23 - the little speaker icon comes on and off- and it mutes the caller and myself- I click on the speaker and nothing happens - it is random - but it happens frequently- any ideas? iOS version 16.3.1 iPhone 11

Posted on Mar 21, 2023 5:42 AM

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3 replies

Level 6

10,086 points

Mar 23, 2023 9:25 AM in response to JodiPT

Thank you for the follow up. Did you also try to Force restart iPhone - Apple Support?

This is different from a normal restart where you just turn your iPhone off, then on.

If that doesn’t work, please try the steps in If the microphones on your iPhone aren't working - Apple Support.

If the issue persists, please contact Apple Support.

I wish you the best of luck in resolving your issue. Have a wonderful day!

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Level 6

10,086 points

Mar 21, 2023 5:46 AM in response to JodiPT

Hello JodiPT!

First off, please try to Restart your iPhone - Apple Support. If the issue persists after restarting, please report back.

I hope this is helpful. Good Luck!

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Level 1

4 points

Mar 23, 2023 9:15 AM in response to H1290

Hi H1290

reporting back, I did restart many times - still not working - thank you

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On a Call and phone randomly mutes myself and the caller

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