iPhone 11 is not able to receive cellular data !

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Level 1

5 points

iPhone 11 is not able to receive cellular data !

My 2 year old iPhone 11 is not able to receive cellular data all of a sudden , there was no damage , no triggering events or what so ever! I contacted the customer care they said it was the carrier problem but I checked with the Carrier there was no issues with them ! After running a diagnostic test they say “ it’s because your phone is not receiving radio frequency signals and it can be a hardware problem” and if I want it to get replaced the cost would be the same as for a new iPhone ! This is not acceptable from their side ! Dunno what’s happening to the quality of the apple products ! Can someone help !

iPhone 11, iOS 16

Posted on Mar 21, 2023 01:58 AM

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Answer 1

guka225 Author

Level 1

5 points

Mar 21, 2023 04:07 AM in response to Ingo2711

I tried setting it up in a different device! Updated the software in apple care, still it wasn’t working ! They told me the same it might be hardware problem but still can’t accept the fact that there wasn’t any damage to the phone nor it was replaced or repaired anytime ! All of a sudden not receiving signals!

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Answer 2

Ingo2711

Level 9

77,661 points

Mar 21, 2023 02:48 AM in response to guka225

To rule out a software issue, you could set it back to factory settings, using your computer.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Set it up as a new device, without using your latest backup. If you still can't connect to the mobile data network, the issue is hardware related.

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Answer 3

Alancito

Level 7

29,561 points

Mar 21, 2023 04:15 AM in response to guka225

guka ~ 81% is not healthy and means the weak battery cannot provide sufficient power to the iPhone's antenna for connecting with cell tower signals. So have the aging battery replaced and all will (probably) be well:

iPhone Battery & Power Repair

About genuine iPhone batteries

Repair Provider Verification

(Articles found by searching Apple's Knowledge Base.)

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Answer 4

guka225 Author

Level 1

5 points

Mar 21, 2023 05:43 AM in response to Alancito

Thank you so much for the response ! But they don’t replace the battery unless it’s below 80% , I think above 80 is good because they didn’t mention anything about battery issues after running a diagnostic test ,

! They told some hardware issue related to radio frequency signal , software was also fine they said , but now I’m facing a new problem after updating the software from the apple care ! A notification popped up and it’s not disappearing! I’ll attach a video file for better understanding!

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Answer 5

Alancito

Level 7

29,561 points

Mar 21, 2023 06:11 AM in response to guka225

guka225 wrote:"...They told some hardware issue related to radio frequency signal..."

A strong, healthy battery is necessary for a good radio signal. That max capacity is only an algorithmic estimate of a dynamic, chemical process – and so the battery could be weaker than the 81% suggests. The risk in not replacing the aging battery is that, if it fails during an iOS update, your iPhone can be 'bricked'.

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