I was unable to close out my last metro trip in Wash DC so the guard let me out with her pass. I’m now unable to delete the Smartip card from my Apple Wallet. Called their customer service team who stated there was nothing they could do! Anyone run into this problem before?
iPhone 14 Pro Max
I’m able to get to the ‘Remove Card’ function however, when selected it prompts this:
“Card in transit. Card is being used on a journey…”
I’m able to get to the ‘Remove Card’ function however, when selected it prompts this:
“Card in transit. Card is being used on a journey…”
Hello DSmartrip,
What is happening when you try to remove the pass from the Wallet app? Is there no "More" button on the pass to select? Are you able to get into "More" but then there's no Remove Pass option? Are you able to select the Remove Pass option, but then nothing happens? Etc.
Details like these will help give the community a better idea of what exactly you're seeing so members can provide more relevant responses.
In the meantime, here's some general info for removing passes that may help: Remove passes from Apple Wallet
Cheers!
Good afternoon DSmartrip,
Based on the troubleshooting you have already tried, it might be helpful for you to speak directly with Apple about this issue.
They'll be in the best position to investigate this further. Click the link below, choose the phone number for your region (or the closest one to it) from the list, and call when it is convenient.
Contact Apple for support and service - Apple Support
Take care.
Apple Wallet Smartrip Card Removal Issue
