Photos Libraries do not open, Error 4302

Since updating to Ventura (13.2.1), Photos is throwing an Error 4302 on opening my library, with an update process in the back, which is not doing anything (and isn't required, as the library works just fine on 13.2.1).



The library is on an external drive (APFS (Encrypted)), and it is not currupted.


  • Rebooting solves the problem temporarily, after a fresh reboot of OSX, Photos opens the library just fine, until I guess OSX goes to sleep mode.
  • Remounting the external drive does NOT help.
  • Repairing the library does NOT help.


Anyone with similar behaviour and/or ideas?



MacBook Pro 14″, macOS 13.2

Posted on Mar 20, 2023 12:24 AM

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9 replies

Mar 21, 2023 02:38 PM in response to ffreundt

Hello ffreundt,



Thanks for choosing the Apple Support Communities. We see you're getting an error when opening your Photos library. We have a few steps that may help resolve this issue.


Move your Photos library to save space on your Mac - Apple Support


"If you get an error when moving Photos Library

  1. Select your external storage device in the Finder, then choose File > Get Info. 
  2. If the information under Sharing & Permissions isn't visible, click the triangle  to see more.

External Drive Info window with "Ignore ownership on this volume" selected


3. Make sure that the “Ignore ownership on this volume” checkbox is selected. To change it, you might first have to click the lock button  to unlock the setting. If the storage device isn't formatted correctly for Mac, or was used for Time Machine backups but hasn't been erased, this checkbox won't be present or won't be selectable after unlocking. In that case, erase the storage device first.

If you have some other permissions issue with your library, you might be able to resolve the issue with the Photos Library repair tool."



If issues persist beyond these steps, we suggest reaching Apple Support by following the link below.


Apple Support


We hope this helps.


Cheers!




Mar 28, 2023 11:57 PM in response to ffreundt

Lets recap the current status:


I've been getting error 4302 on opening my photos library. Recently that changed to error 5416.


My photos library is on an external drive (M2, APFS (Encrypted), connected via Thunderbolt), and it is not currupted. Its size is 1.7 TB (huge, I know) but the problem occurs also with a smaller library with about 50 GB size, so not the cause.


  • Rebooting solves the problem temporarily, after a fresh reboot of OSX, Photos opens the library just fine, but the problem reoccurs after a while (not sure what the causal action might be... maybe sleep mode?)
  • Remounting the external drive does NOT help.
  • Repairing the library does NOT help.
  • Repairing the library on a non-M1 Mac, running Monterey didn't solve the problem.
  • Problem occurs with different cables, so not the connection.
  • "Ignore ownership..." has always been set correctly.
  • Reformatting to Mac OS Journaled wasn't an option - but the smaller library with the same problem is on such a drive, and shows the same problem.


This stinks like a Photos bug, not like a library corruption (multiple affected, but both in good condition and in principle working fine).


Apr 2, 2023 11:03 AM in response to ffreundt

I have been seeing the same problem and have tried many of the same resolution suggestions with no success either. I will be following this thread hoping a fix is found and shared here eventually.


FWIW - I am not using an unencrypted, external APFS formatted 2TB MVNE SSD via USB-C connected via either a CalDigit TB4 "Elements" hub or Belkin TB3 dock (happens via either). My library is just under 1TB in total size.


I recently upgraded to a faster SSD and but the issue still is happening with the new SSD.

I also had posted this as a bug in the Apple Feedback Assistant on Dec 22, 2022 but it has not had any response by Apple. https://feedbackassistant.apple.com/feedback/11861782 (not sure if that link will work for others)

Mar 22, 2023 12:14 AM in response to justinb2603

Hi Justin, thank you for your reply.


Unfortunately, "Ignore Ownership on this Volume" was already checked, so that is not the cause of the problem.


In the meantime, I did the following things, all unsuccessfully:


  • Repair the library: did not help, but lost me almost all face recognition data on 330k Photos (Thanks for nothing, Apple)
  • Ran First Aid in Disk Utility on the Partition, the Container and the Physical Drive (don't know whether this actually makes a difference. Did not help.


The disk was freshly formatted for use as my archive.

Mar 24, 2023 12:22 AM in response to SnickZ.

I'm currently in contact with Apple Support, but I'll keep updating this here, so people with similar problems might find the info.


Suggestions by the Apple Support were:


  • Repair the library on a non-M1 Mac, running Monterey. Did that, but it didn't solve the problem.
  • Reformat the external drive (currently APFS) to Mac OS Extended (Journaled). Currently in the process, takes a while to move the data.


While moving the data, I took a backup of my library I had from before the Ventura update, and opened it up in Ventura. Photos did the usual Updating (whatever is done in that process...) and lo and behold: The library opens fine just after updating, but throws an error 5416 once it is closed and opened again. Rebooting has the same effect: works fine again. So basically the same behavior, this time with an error code 5416 instead of 4302.

Mar 29, 2023 04:01 AM in response to léonie

Thanks for your thoughts on my problem. A few notes:


  • I also get the problem on that smaller, different library - which is stored in a Mac OS Journaled formatted (end therefore unencrypted) drive.
  • I've been running my main library from an encrypted drive for years. The problem turned up only when I updated to Ventura. Whether that's coincidence or causality I don't know - but if photos all of a sudden wouldn't work with Apple's own drive encryption any more, that would be weird. Or a bug.
  • Again: the library works JUST FINE, but only half the time. ALWAYS, if I just rebooted the Macbook. So it is very unlikely damaged files within the library. Scanning the originals within the library package with Bad Peggy right now, anyhow: so far it only comes up with files exclusively from an old mobile that are probably badly encoded from the start (and have been in the library for years).


My takeaway so far:


  • It's not the original image files in the library (because it works fine half the time, and Bad Peggy doesn't show conclusive errors)
  • It's not the library database (because it works fine half the time)
  • It may be related to the encryption? (but why would it work fine half the time? worked fine with encryption for years...)
  • It may be related to changes made to Apple Photos in the Ventura update (because of the timing of the problem occuring)


I'm going to try setting up another Mac OS Journaled drive with the data... will take some time though.



Mar 28, 2023 11:45 PM in response to ffreundt

Update:


The last technician apparently wasn't too well versed in Apple tech and sent me on a wild goose chase:


Being irritated that I had my external drive formatted as APFS (encrypted) he suggested trying out Mac OS Extended (Journaled). Turns out: If you want to have an encrypted drive, OSX reformats an Mac OS Extended drive to APFS automatically. And having a photo archive on an unencrypted external drive is... pointless.


Anyhow, after that, OSX Ventura wasn't able to copy my library onto the freshly formatted drive any more: it copied the library database and thumbnails, but not the original photos, copying threw an error after a while, saying that the file was already in place (both using Finder and PathFinder, same problem). I could only restore it to the drive using Carbon Copy Cloner.


Never been this annoyed by this incompetent service and software performance.

Mar 29, 2023 01:26 AM in response to ffreundt

Do you have a second external drive you could use for testing? You may want to test, if the problem will go away, when you move the Photos Library to an unencrypted volume (even, if it does not suit your needs) .


I suspect, having an encrypted drive might really be the source for your problem. At least, I am getting exactly the error messages you are seeing, as soon as I put the Photos Library on an encrypted volume. It seems to be a problem with the timing - the originals are still encrypted when Photos wants to access them.

If you are having image files, that need the encryption, consider to keep these images in the Hidden album, as the access to Hidden requires your password.


If you are getting the same problem on an unencrypted volume, check, if restoring the library from an older backup will help. One single file your library, that can no longer be processed after the system upgrade, could be blocking the upgrade of your library after the system update you installed.


The error message "Error 4302" is a very unspecific "unknown error". I have seen it sometimes, when Photos tried to process an image file, that has been either corrupted, or is in an unsupported legacy format, or cannot be accessed for other reasons. Repairing the library will not help, if the file is damaged or in an incompatible format, then only restoring from a backup will help. I am usually restoring my library by downloading a fresh copy from iCloud.



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Photos Libraries do not open, Error 4302

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