Apple Music Queue Disappearing

Many people have had either the exact same or similar issue where the entire queue on AM deletes itself for seemingly no reason other than inactivity. Sometimes, the app will force close while in use, and the queue is gone. This has been an issue of mine for AT LEAST 3 years, and it’s never been resolved. I’m beginning to feel frustrated as my playlists are generally lengthy (not all of them). Having to reshuffle my playlist and having songs I’ve already heard recently mixed in is not fun. Is there anyone with a possible solution or an idea of why this occurs?

iPhone 13 Pro, iOS 16

Posted on Mar 19, 2023 12:54 PM

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Question marked as Top-ranking reply

Posted on Mar 21, 2023 12:56 PM

Hello bubsbuhzero,


This could easily happen if you play something not in the queue. It should prompt you if you want to put it up next or clear the queue. Are you finding that this is happening to you?


Confirm your queue is working as expected with the following steps: Add music to your queue to play next on your iPhone, iPad, iPod touch, or Android device - Apple Support


Add music to your queue to play next on your iPhone, iPad, iPod touch, or Android device

Play a song, then have similar songs autoplay. Or queue up music that you want to play next. Share control of your queue. And transfer your queue between your iPhone and HomePod so you can keep listening without missing a beat — all with Apple Music.

Let Autoplay pick what plays next

Autoplay takes the work out of choosing what to play next. Just play a song, then Autoplay finds similar songs and plays them afterward.

To see your Autoplay queue:

1. Tap the song that's playing at the bottom of your screen.

2. In the lower-right corner of your screen, tap Playing Next the Playing Next icon.

3. Scroll down to Autoplay. 

To turn Autoplay on or off, tap the Autoplay button the Autoplay button icon in the upper-right corner of your screen. If you turn off Autoplay on one of your devices, then Autoplay is turned off on any device that's signed in with your Apple ID.

iPhone showing the Autoplay button on the Playing Next screen

Autoplay is available only if you subscribe to Apple Music.

Choose what you want to play next

1. Open the Apple Music app and play music.

2. Find a song, album, or playlist that you want to play next.

3. When you find something, touch and hold it, then choose when you want it to play:

* To play your selection right after the song that’s playing, tap Play Next the Play Next icon.

* To move your selection to the bottom of your music queue, tap Play Last the Play Last icon.

iPhone showing a song selected to play next

See and change what plays next

1. Tap the song that's playing at the bottom of your screen.

2. In the lower-right corner of your screen, tap Playing Next the Playing Next icon.

3. From here, you can see and edit your Playing Next and Autoplay queues.

* Reorder music: Drag the three lines the Reorder icon next to a song up or down.

* Remove a song: Swipe left over a song, then tap Remove.

iPhone showing music that's being rearranged on the Playing Next screen

If you play music that's not in your queue, you'll see an option to clear your music queue. If you choose Clear, then the music in your queue is replaced with the music you've selected to play.


In case this hasn't helped out, please reply back with more information, so we're on the same page. For example, do you Autoplay content between your devices?


Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 12:56 PM in response to bubsbuhzero

Hello bubsbuhzero,


This could easily happen if you play something not in the queue. It should prompt you if you want to put it up next or clear the queue. Are you finding that this is happening to you?


Confirm your queue is working as expected with the following steps: Add music to your queue to play next on your iPhone, iPad, iPod touch, or Android device - Apple Support


Add music to your queue to play next on your iPhone, iPad, iPod touch, or Android device

Play a song, then have similar songs autoplay. Or queue up music that you want to play next. Share control of your queue. And transfer your queue between your iPhone and HomePod so you can keep listening without missing a beat — all with Apple Music.

Let Autoplay pick what plays next

Autoplay takes the work out of choosing what to play next. Just play a song, then Autoplay finds similar songs and plays them afterward.

To see your Autoplay queue:

1. Tap the song that's playing at the bottom of your screen.

2. In the lower-right corner of your screen, tap Playing Next the Playing Next icon.

3. Scroll down to Autoplay. 

To turn Autoplay on or off, tap the Autoplay button the Autoplay button icon in the upper-right corner of your screen. If you turn off Autoplay on one of your devices, then Autoplay is turned off on any device that's signed in with your Apple ID.

iPhone showing the Autoplay button on the Playing Next screen

Autoplay is available only if you subscribe to Apple Music.

Choose what you want to play next

1. Open the Apple Music app and play music.

2. Find a song, album, or playlist that you want to play next.

3. When you find something, touch and hold it, then choose when you want it to play:

* To play your selection right after the song that’s playing, tap Play Next the Play Next icon.

* To move your selection to the bottom of your music queue, tap Play Last the Play Last icon.

iPhone showing a song selected to play next

See and change what plays next

1. Tap the song that's playing at the bottom of your screen.

2. In the lower-right corner of your screen, tap Playing Next the Playing Next icon.

3. From here, you can see and edit your Playing Next and Autoplay queues.

* Reorder music: Drag the three lines the Reorder icon next to a song up or down.

* Remove a song: Swipe left over a song, then tap Remove.

iPhone showing music that's being rearranged on the Playing Next screen

If you play music that's not in your queue, you'll see an option to clear your music queue. If you choose Clear, then the music in your queue is replaced with the music you've selected to play.


In case this hasn't helped out, please reply back with more information, so we're on the same page. For example, do you Autoplay content between your devices?


Take care.

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Apple Music Queue Disappearing

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