When I try to reset airpods gen 3, it flashes amber, then green instead white. And I can’t connect it to my phone.

My left airpod is not working, so I disconnect it from phone and tried to reset my airpod. And, it flashed amber, then green instead of white. And I can’t connect to any device now. What am I gonna supposed to do?

Posted on Mar 19, 2023 06:14 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2023 11:02 AM

Hello oyunn,


We would like to see how we can help you with your AirPods that are no longer pairing. If you have had a chance to follow the steps in this link and the AirPods will still not connect, you will need to take them in for service: If your AirPods won't connect - Apple Support


"If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
  6. AirPods charging cases
  7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
  8. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
  9. Test your AirPods. If you still can't connect, reset your AirPods."


You can also find nearby service locations if needed by visiting: Find Locations - Apple


Cheers!


1 reply
Question marked as Top-ranking reply

Mar 21, 2023 11:02 AM in response to oyunn

Hello oyunn,


We would like to see how we can help you with your AirPods that are no longer pairing. If you have had a chance to follow the steps in this link and the AirPods will still not connect, you will need to take them in for service: If your AirPods won't connect - Apple Support


"If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
  2. Put both AirPods in the charging case and make sure that both AirPods are charging.
  3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
  4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
  5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
  6. AirPods charging cases
  7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
  8. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
  9. Test your AirPods. If you still can't connect, reset your AirPods."


You can also find nearby service locations if needed by visiting: Find Locations - Apple


Cheers!


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When I try to reset airpods gen 3, it flashes amber, then green instead white. And I can’t connect it to my phone.

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