Why does my iphone keep asking for password of old Apple ID that I no longer use?

Why does my iphone keep asking for password of old Apple ID that I no longer use? It shows the box over and over, and sometimes I can't get past it without shutting down the phone. This is a new iphone 13 that was restored from a backup; however, the only other iphone that I had previously never used the old Apple ID. That ID was from years ago, when I only had iPods. I thought it was related to just music, so I first deleted all the songs from my new phone. When that didn't help, I deleted the Music app entirely. What else can I do to get rid of this annoying prompt?

iPhone 13, iOS 16

Posted on Mar 19, 2023 6:15 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2023 7:49 AM

This situation can happen if there are apps that are installed on the device that were installed under a different Apple ID, and they need updating.


The best way to resolve this is to delete the app requesting the update, and then download it again using the Apple ID that is signed in with the device.


You want to be careful that you do not lose any data, so be sure to check with the app developer to determine if removing the app will cause data loss.


These steps from "Delete apps on your iPhone, iPad, and iPod touch" [at: Delete apps on your iPhone, iPad, and iPod touch - Apple Support ] will help you remove the app:


How to delete an app

1. Touch and hold the app.

2. Tap Remove App [the "-" icon]. Remove App is the third option in the menu.

3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device [at: Delete built-in Apple apps from the Home Screen on your iOS 14 or later or iPadOS device or Apple Watch - Apple Support ]. If you can't delete an app that's not made by Apple, disable parental controls [see: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support ], then try deleting the app again.


If you touch and hold an app from the Home Screen and the apps start to jiggle:

1. Tap the Remove icon in the upper-left corner of the app. (There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.)

2. Tap Delete App, then tap Delete to confirm.

3. Tap Done.


Once deleted, adding the app using the correct Apple ID should resolve the issue. See the article: Download apps and games on your iPhone or iPad [ Download apps and games on your iPhone or iPad - Apple Support ]


____

This is modified slightly (for carry-over of linked documents) from a Community Specialist post: how do i get ride of a old id - Apple Community



2 replies
Question marked as Top-ranking reply

Mar 19, 2023 7:49 AM in response to D1234gw789

This situation can happen if there are apps that are installed on the device that were installed under a different Apple ID, and they need updating.


The best way to resolve this is to delete the app requesting the update, and then download it again using the Apple ID that is signed in with the device.


You want to be careful that you do not lose any data, so be sure to check with the app developer to determine if removing the app will cause data loss.


These steps from "Delete apps on your iPhone, iPad, and iPod touch" [at: Delete apps on your iPhone, iPad, and iPod touch - Apple Support ] will help you remove the app:


How to delete an app

1. Touch and hold the app.

2. Tap Remove App [the "-" icon]. Remove App is the third option in the menu.

3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device [at: Delete built-in Apple apps from the Home Screen on your iOS 14 or later or iPadOS device or Apple Watch - Apple Support ]. If you can't delete an app that's not made by Apple, disable parental controls [see: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support ], then try deleting the app again.


If you touch and hold an app from the Home Screen and the apps start to jiggle:

1. Tap the Remove icon in the upper-left corner of the app. (There's also an Add button in the top left corner of the screen and a Done button in the top right corner of the screen.)

2. Tap Delete App, then tap Delete to confirm.

3. Tap Done.


Once deleted, adding the app using the correct Apple ID should resolve the issue. See the article: Download apps and games on your iPhone or iPad [ Download apps and games on your iPhone or iPad - Apple Support ]


____

This is modified slightly (for carry-over of linked documents) from a Community Specialist post: how do i get ride of a old id - Apple Community



Mar 22, 2023 4:33 AM in response to Limnos

Thank you for the detailed answer. I will definitely try this. Do you know of any way to tell which apps might be the ones tied to a different ID? I know I never used a diffferent ID since I have had my two iPhones. It seems it must be apps that I had when I was using an iPod touch. If I could tell maybe the dates when an app was acquired, that might be helpful in determining what I should delete and reinstall.

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Why does my iphone keep asking for password of old Apple ID that I no longer use?

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