All of a sudden my iPad will not receive FaceTime calls but I do receive them on my iPhone

I have all ways received FaceTime calls on all of my devices, which include a 5th generation iPad, iPhone 13, Apple Watch, and my MacBook Air. All of a sudden my iPad will allow me to make a FaceTime call but does not receive one and I haven’t changed any of the settings I even compare the settings that are on my iPhone to those on my iPad.


I have looked at all of the suggestions on Apple discussions as well as other web sites.


I am running IOS 16.3.1.

iPad (5th generation)

Posted on Mar 16, 2023 09:15 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2023 09:27 AM

Hello Cpat6d,


This page can help out with providing some assistance for issues with the iPad not receiving the FaceTime calls: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support


If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.

If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
* If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
* If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
* Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.


Cheers.

3 replies
Question marked as Top-ranking reply

Mar 18, 2023 09:27 AM in response to Cpat6d

Hello Cpat6d,


This page can help out with providing some assistance for issues with the iPad not receiving the FaceTime calls: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support


If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.

If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
* If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
* If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
* Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.


Cheers.

Mar 18, 2023 12:12 PM in response to Eric_G1

  1. It is my iPad that is having the problem not my iPhone.
  2. My statement says that I am running IOS 16.3.1 which is the most recent update.
  3. I also stated that it all of a sudden stopped receiving FaceTime calls without having made any changes to the iPad settings.
  4. I have read every article on the web tha deals with this problem and tried the various suggestions.

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All of a sudden my iPad will not receive FaceTime calls but I do receive them on my iPhone

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