iPhone 14 Pro glitches

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Level 1

4 points

iPhone 14 Pro glitches

Hi there, I got the iPhone14 Pro just a few months ago, it’s in perfect condition. From the get go I’ve noticed issues like the screen not responding - example would be I can scroll the page but pressing on links doesn’t do anything - or if I’m watching a show, sound goes out and I have to exit the show or sometimes restart the app for sound to come back. Little things that shouldn’t be happening on a brand new phone.

Has anyone had similar experiences? I don’t know if I just got a lemon or if it’s something that will be solved with an iOS update…

iPhone 14 Pro

Posted on Mar 15, 2023 02:36 PM

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Answer 1

Ben_Z1

Community Specialist

Mar 17, 2023 10:58 AM in response to viktoriya194

Hello viktoriya194,

If you're having intermittent issues with the screen of your iPhone, the first thing we would recommend is to follow these steps from If the screen isn't working on your iPhone or iPad since they can resolve what's happening:

1. Restart your iPhone or iPad.

2. Make sure that your screen is clean and free of any debris or water.

3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.

4. Remove any cases or screen protectors.

Let's also ensure your iPhone is fully updated to the latest version of iOS, 16.3.1. This installs feature improvements and bug fixes that can alleviate unexpected behavior like this. This article shows how to back up and update: Update your iPhone or iPad

We hope that helps!

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Answer 2

viktoriya194 Author

Level 1

4 points

Mar 20, 2023 09:22 AM in response to Ben_Z1

Thanks you, Ben. I’ll try your suggestions if I experience those issues again :)

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Answer 3

NelsC7

Community Specialist

Mar 20, 2023 01:49 PM in response to viktoriya194

Hey viktoriya194,

That sounds good. Keep all of us updated on the progress.

Have a good day.

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Answer 4

Mar 20, 2023 02:36 PM in response to viktoriya194

I had that issue and it required a device replacement. It will most likely be free to do considering that Apple has a one year warranty and the iPhone 14 Pro is less than a year old.

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iPhone 14 Pro glitches

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