My chats won’t show on the Messenger app (MacBook)

Hi!

I just downloaded the Messenger app on my MacBook Retina 2016, but the chats won’t show. I can still send chats to others, but only if I search for their names and their chats won’t pop up in the message list. Can someone please help? And yes - I tried to close the app, restart the app and re-install it..

Posted on Mar 15, 2023 02:30 PM

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Question marked as Top-ranking reply

Posted on Mar 17, 2023 10:53 AM

Hey NipqiN,


Welcome to Apple Support Communities.


We understand that you are having an issue with Facebook Messenger app on your MacBook.


Are you experiencing similar issues with other messages/chats app on the MacBook? This information will help isolate the issue.


Let's see if the app works as expected in safe mode. Safe mode can help determine whether an issue is caused by software that loads as the Mac starts up. For steps on booting into safe mode, click here: How to use safe mode on your Mac.


If it happens in safe mode, we recommend contacting Facebook Messenger app developer's support. Since the issue is isolated with Messenger, they should be able to further assist you. If you need help with locating their support, click here: How to contact an app developer .


Take Care.


6 replies
Question marked as Top-ranking reply

Mar 17, 2023 10:53 AM in response to NipqiN

Hey NipqiN,


Welcome to Apple Support Communities.


We understand that you are having an issue with Facebook Messenger app on your MacBook.


Are you experiencing similar issues with other messages/chats app on the MacBook? This information will help isolate the issue.


Let's see if the app works as expected in safe mode. Safe mode can help determine whether an issue is caused by software that loads as the Mac starts up. For steps on booting into safe mode, click here: How to use safe mode on your Mac.


If it happens in safe mode, we recommend contacting Facebook Messenger app developer's support. Since the issue is isolated with Messenger, they should be able to further assist you. If you need help with locating their support, click here: How to contact an app developer .


Take Care.


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My chats won’t show on the Messenger app (MacBook)

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