Hi Samantha9320,
Here's some troubleshooting you might find helpful:
"Find the unknown AirTag, AirPods, or Find My network accessory
If you get an alert that an AirTag, AirPods, or another Find My network accessory is traveling with you, follow these steps to find it. First, check on the Find My app if you're able to play a sound on the unknown accessory:
- Tap the alert.
- Tap Continue and then tap Play Sound.
- Listen for the sound. You can play it again if you need more time to find the item.
If the option to play a sound isn't available, the item might not be with you anymore. Or if it was with you overnight, its identifier might have changed. Find My uses the identifier to determine that it's the same item moving with you. If the item is within range of its owner, you also won't be able to play a sound.
If the unknown accessory is an AirTag and you have a supported iPhone model with Ultra Wideband, you can also tap Find Nearby to use Precision Finding to help you locate the unknown AirTag.
- Tap the alert.
- Tap Continue, then tap Find Nearby.
- Follow the onscreen instructions and move around the space until your iPhone connects to the unknown AirTag.
- Your iPhone displays the distance and direction to the unknown AirTag. Use that information to get closer to the unknown AirTag until you find it.
- When the AirTag is within Bluetooth range of your iPhone, you can play a sound on the AirTag by tapping the Play Sound button
. - If your iPhone says that more light is required, tap the Turn Flashlight On button
.
5. When you're done, tap the Done button
If the option to play a sound isn't available or you're unable to hear the sound, or if you can't locate the item with Precision Finding, and you believe the item is still with you, look through your belongings to try to find it. Check on your person, or in anything in your possession that could contain this device. It could be in an item that you don’t check often, like a jacket pocket, the outer compartment of a bag, or your vehicle. If you can't find the device and if you feel your safety is at risk, go to a safe public location and contact law enforcement"
You can check out the full resource here: What to do if you get an alert that an AirTag, Find My network accessory, or set of AirPods is with you
Take care.