I have been billed $7.72 the last 3 months on my credit card for an Apple Purchase. When I go to reportaproblem.apple.com and request a refund, they ask me to search for my purchase history and the $7.73 does not show up in my purchase history, so I can't go any further. How to I get help to get this resolved?
I have been billed $7.72 the last 3 months on my credit card for an Apple Purchase.
. . . and the $7.73 does not show up in my purchase history,
1.
For sure check the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
2.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
Ask also your bank to block your card, and ask a new card.
Also report to the police.
See also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Request a refund
