noise cancellation not working

Greetings pkelly6010,

To confirm, were you able to complete the steps in the resource you used to reach us? These are the best steps to take.

1. "Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.
2. Put both AirPods Pro in your ears and check that Active Noise Cancellation (ANC) is turned on.
3. Clean the mesh located on the top of your AirPods Pro. Sometimes Active Noise Cancellation can be affected if debris or earwax builds up in the area shown below." If Active Noise Cancellation isn't working as expected on your AirPods Pro

If the issue continues, Contact Apple Support for further guidance.

Best wishes.