What can I do?
Disney charge my account twice yesterday March 12th for $4.38 and today March 13th for $10.99 it’s only suppose to be one fee and that’s $10.99. What can I do? I still want Disney I just wanna know why they charged me twice.
Disney charge my account twice yesterday March 12th for $4.38 and today March 13th for $10.99 it’s only suppose to be one fee and that’s $10.99. What can I do? I still want Disney I just wanna know why they charged me twice.
Are you certain the $4.38 charge is for Disney+?
Follow the steps in the support document linked below to verify your recent charges and what they are for.
click here ➜ If you see 'apple.com/bill' on your billing statement - Apple Support
Are you certain the $4.38 charge is for Disney+?
Follow the steps in the support document linked below to verify your recent charges and what they are for.
click here ➜ If you see 'apple.com/bill' on your billing statement - Apple Support
This is a user to user forum, you are not addressing Apple support here. We can't refund anything for you here.
If you need a refund, identify the charge and request the refund.
Also, if this is a charge made directly by Disney+, then you would need to request the refund from Disney+ themselves.
click here if its a charge that appears as "apple.com/bill" on your statement ➜ Request a refund for apps or content that you bought from Apple - Apple Support
Otherwise contact Disney+.
Coachk0822 wrote:
Yes I’m sure I took a screen shot of it.
Can you post the screen shot? Remove or obscure all personal information before you post it please.
does it actually appear as Disney+ on your statement? If so, then it has nothing to do with Apple. Any charges through Apple's online platform should appear on your Statement as apple.com/bill, and not identify the actual subscription they are for directly.
Disney+ does not appear to have a $4.38 charge for anything as far as I can tell. So not entirely sure what that charge would be for.
Have you contacted Disney+?
That's a charge at a physical location using your card. Reports of such fraudulent charges can be found online.
This has nothing to do with you subscription to Disney+, Disney or even Apple at all.
You may want to contact your bank or card issuer and block the charge. Also, contact Disney+ support directly and let them know.
Yes I’m sure I took a screen shot of it.
The $10.99 for a month or?
and what about $4.38 for how long
The $10.99 is fine I want Disney. But I was just confused on why I was charged $4.38 then charged $10.99 that’s all. So I guess just the $4.38 refund
What can I do?