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Can’t download apps.

Hello! When I wanted to download some apps it showed your account has been disabled in the app store and iTunes. How can I fix it?

iPhone 12, iOS 16

Posted on Mar 11, 2023 2:07 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 11, 2023 6:39 AM

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


1 reply
Question marked as Top-ranking reply

Mar 11, 2023 6:39 AM in response to 金霞

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Can’t download apps.

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