Pop up to enter password keeps coming up with old Apple Id and doesn't allow me to change it

I have 2 issues:

  1. Pop up saying "Enter your password to continue using iCloud" keeps coming up and it has my old Apple Id and it doesn't allow me to change it to my new Apple id
  2. I am unable to set up my icloud email account in Outlook using windows 11


Would appreciate any help to resolve this

Windows, Windows 6

Posted on Mar 9, 2023 10:42 PM

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3 replies

Mar 11, 2023 10:31 AM in response to Anne McC

Hello Anne McC,


This page can help out with providing steps for signing out of the iCloud account on Windows: Sign out of or uninstall iCloud for Windows - Apple Support


Note: Before signing out of or uninstalling iCloud for Windows, you may want to make a copy of your iCloud data and save it on your PC. The information on your PC won’t automatically stay up to date in iCloud, and you won’t see updates made on your other devices.

Sign out of iCloud for Windows
When you sign out of iCloud for Windows, the information you store in iCloud is removed from your PC. You can still access it on your other devices and on iCloud.com. See Where else can you access the data you store in iCloud?
1. On your Windows computer, open iCloud for Windows.
2. Click “Sign out,” then follow the onscreen instructions.
3. If you decide you want to access information stored in iCloud on your PC, you can sign in again.


Cheers.

Mar 10, 2023 07:22 PM in response to Anne McC

I resolved my issues. In case anyone else struggles with the same issues:


  1. I uninstalled icloud for windows and reinstalled it. This allowed me to enter my new Apple id and password
  2. I logged into my icloud account and generated an app-specific password for Outlook. Then I added my icloud account and instead of my icloud password, I used the app-specific password

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Pop up to enter password keeps coming up with old Apple Id and doesn't allow me to change it

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