Extremely Blurry Screen M1 MacBook Pro 16

Just wanted to let others know who have the same issue, that I saw someone’s message on here about consumer law today and realised I could file my own claim. By the end of the day was offered a FULL refund for my faulty device.

I posted on this thread last month when my laptop screen went blurry/black, and after going to the Genius Bar was told it would cost my £700 to fix.

Today I realised that if you can prove the laptop has a fault that wasn’t due to personal damage (get a Genius Bar Diagnostic for this) you can claim on Consumer Law.

In the U.K., you have 6 years to claim under this law, and essentially weighs up what’s a fair amount of time you can expect a device/object etc to work.

Thankfully I bought from Costco, and today started a complaint through Resolver. Within 12 hours I had a call from the warehouse manager at the Costco I bought the laptop, and after hearing everything and seeing the Genius Bar diagnostic report, offered me a full refund.

Very thankful for the amazing retail workers/managers out there!

Just wanted to let everyone else on this thread know, so that you can hopefully get the same outcome.

If you need more info, in the UK you can call Citizens Advice, and they’ll explain Consumer Law to you and help!

Hope this helps someone out there!

*Background Info : Device is 2 years and 3 months old. Issue happened out of warranty*

*To do this I had an Apple Diagnostic Report, all my receipts / evidence of purchase*

I have the exact same issue with my MacBook Pro 16". I went to apple and they said they can't do anything about it so I have to pay 1000$ for this. That's so unfair. I paid 3.5k$ for this computer and it's broken after 1.5 years of use.

They said they have a program for free screen repair for the same MacBook Pro but 14" but they don't have for this one. I guess that's because these ones are more expensive and less people contact them about that issue. But that's for sure common issue with these M1 MacBooks.

So following up on this. Guy at Genius Bar in Shanghai did a diagnostic on my laptop and taught me how to do data backup on an external drive, so I can wipe the drive and reinstall the software from scratch. But in his personal estimate, which he based on the results on the diagnostic test he did in store, it’s a 90% chance it’s a hardware issue and the disk wipe is not likely to fix the problem. But I will go on with it anyway just so that when I call Apple to appeal I want to be able to say that I’ve done all I could.

as noted by others here, this does not appear to be a user problem. I don’t even bring m my laptop to work, I’ve never dropped it or spilled anything on it, nor is there any physical evidence of damage. I was using the laptop when t suddenly and inexplicably went dark. My laptop is less than two years old, as I bought it in August 2022. My previous MacBook Pro, which I used much more often, lasted for seven years, and I sold it (or traded it in, don’t remember). So I’ve been buying apple products for 13 years and as a loyal customer this 2 year failure is disappointing.

as another noteworthy thing, the Genius service guy advised me to buy Apple products in China next time. Local laws here mandate laptop and other electronic sellers to provide two year hardware guarantee. Canada does not mandate such thing. Some provinces in China even mandate 3 year guarantees. So folks, the days of China being mocked for selling fake products that fall apart by the time you bring them home are over. Today, China has better consumer protection than the collective “West”.

Macbook pro 14 with M2 pro chip. Has anyone found how to solve this problem?

My M1 MBP purchased in Ukraine in November 2022 (so, out of warranty) went out yesterday. Same symptoms – dark screen with very faint contours of my desktop picture, and still works with external display likewise.

I've tried to turn it off and on with a BetterDisplay, but clearly with the same negative result as everyone here.

Apple magic in action – buy a premium laptop for $2.5k and get a desktop instead in a mere 17 months.

Grant Bennet-Alder wrote:

¿is the result the same in Safe Mode?

Yes, for me, the issue was the same in safe mode. The blurry, dim graphics were present in safe mode as well.

Same here.

My company purchased 20 MBP 14, 2021 (16/512) batch back in 2022.

Few weeks ago I opened one of the few brand new laptops and have this issue out of the box.

Went to the Apple Store. They want me to pay 800$+ to replace a brand new screen and don’t want to accept that it is a manufacturer’s defect…

Sucha a shame.

So after calling AppleCare, Apple Customer Service, escalating to management twice and going to 2 Genius Appointments, they all told me there was nothing that could be done but pay $748 to replace the screen on my 2021 M1 MacBook Pro.

I asked about trade-ins even and they said its broken so cant trade-in for anything, BUT I went to just 1 more Apple Store since I was desperate and there was one person who agreed that it was most likely a hardware issue and seen no damage internally or externally, so he put through a trade-in for $810.

For me, it was better to trade it in and pay $800ish more for a new M3 MacBook Pro (with student discount) then pay to fix it.

This is extremely frustrating. No accidental drops or spills. No use of third party charging cables or accessories. I’m using safari and then all of a sudden a dark and blurry screen. I hope someone can help me address this. This might be my last Apple product. I didn’t spend 2k dollars for this to happen. Best case scenario I pay a hefty fee and still have to wait weeks before I have a functioning laptop again.

Same problem on a 2021 MacBook Pro 16 M1. Clearly a defect if it’s happening so frequently. Any success getting out of warranty repairs reimbursed or covered?

I have the exact same issue on my MBP 16" M1. From one day to the next, the display just died on me. It has the same hazy look as posted by op. It's exactly 2 month out of warranty :(

Could you explain it better?

I have exact the same problem. Apple charged me 1200 USD to replace my screen. I can't afford that. We have to do something... I have my MacBook only for one year and 6 months. Have you solved it?

I just paid to fix mine with the same problem. I showed Apple this thread to point out the flaw, but they didn’t care. I paid the $900 US a carried on. Apple isn’t what it used to be. The 16 screen dies a few months after warranty. The complaint is consistent with the 16 MacBook. Apple doesn’t really care about customer service anymore….

Mine isn't better. In just over 2 years, the screen died.

I doubt the reliability of the mini-LED tech Apple puts in our Apple silicon MBP.

Apple, please take this seriously. We're genuine MBP users, do not lose us.