Xerox printer not working after Ventura 13.2.1 download

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Xerox printer not working after Ventura 13.2.1 download

The new printer dialogue box that came with Ventura is awful. Initially I could not access any of the features that come with our Xerox AltaLink C8045. A Xerox technician re-download the latest driver to make sure it was working. Now I can marginally print things. But I have very limited options and most of the selections in the printer dialogue boxes open up empty. See images attached. How do I get back to the older printer dialogue boxes which worked? Do I have to reinstall an older OS? This is unacceptable.

MacBook Air 13″, macOS 13.2

Posted on Mar 7, 2023 02:45 PM

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Answer 1

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Bill_T1

Community Specialist

Mar 8, 2023 02:04 PM in response to bethenyh

Hi bethenyh,

General troubleshooting steps for printing problems are outlined in the support article Solve printing problems on Mac. Trying to print from another app, adding the printer again or Update your printer software if your printer has a printing problem on Mac are all outlined.

The windows you describe appear to be Print Dialog Extensions, a component of the printer software. Disabling those is also mentioned in the first article mentioned.

It would be necessary to check with the printer manufacturer to see if older printer software can be ran on your system presently.

Regards.

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Answer 2

Mar 9, 2023 06:00 AM in response to Bill_T1

Thank you for your reply. We did take some of those steps. I think the problem definitely lies with Apple making an update and other businesses not being prepared. So now I need to wait for the technology to catch up. Doesn’t exactly inspire me to add updates. And makes me ponder the old saying “If it’s not broke, don’t fix it.”

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Xerox printer not working after Ventura 13.2.1 download

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